MORTADA's CV
MORTADA ALKHORAIDAH
Business Manager | Operations Management
Profile summary
Adaptable professional transitioning from the future of work fundamentals to Business Manager, bringing 12 years of experience spanning operations management, strategic planning, and performance optimization. Recognized for expanding market segments and driving regional sales growth across multiple retail and technology environments. Committed to applying strong analytical thinking and project management capabilities to enhance business operations and deliver measurable results.
Career highlights
Revenue Growth: Increased company revenue by 38% within 18 months at Jaicome Information Systems Technology by expanding into new market segments.
Regional Sales Management: Achieved 25% sales growth across 12 stores in the Eastern Region over two years by implementing targeted strategies.
Operational Optimization: Reduced operational expenses by 22% through vendor renegotiation and process automation initiatives.
Key skills
Professional experience
Reported to executive leadership while directing cross-functional teams and multi-department projects. Steered market research, end-to-end product development, financial stability, and resource allocation across organizational operations.
- Increased company revenue by 38% within 18 months by expanding into new market segments.
- Reduced operational expenses by 22% through vendor renegotiation and process automation.
- Accelerated product time-to-market by 35% by implementing agile development methodologies.
- Improved customer retention rate by 40% through loyalty programs and enhanced post-sales support.
- Boosted brand visibility by 60% through targeted digital campaigns and strategic media exposure.
Defined regional business plans and aligned store operations with corporate goals through market analysis and performance reporting, presenting strategic insights to senior management while overseeing budgets, financial forecasts, and cost control measures.
- Achieved a 25% sales growth across 12 stores in the Eastern Region over two years by implementing targeted strategies.
- Increased regional market share by 18% through strategic location optimization and competitive analysis.
- Improved net profit margin by 12% via pricing strategies and waste reduction initiatives.
Directed daily store operations, regulatory compliance, and staff scheduling. Managed inventory control, order fulfillment processes, and performance tracking while partnering on internal marketing campaigns and brand standard training.
- Increased monthly sales by 18 percent through targeted promotions and upselling strategies.
- Boosted customer retention rate by 25 percent by implementing loyalty programs and personalized service initiatives.
- Reduced inventory shrinkage by 12 percent through improved stock management and auditing processes.
Reported to the regional retail director, overseeing daily retail staff activities and supplier relationships to ensure compliance while coordinating operational workflows and training new personnel on brand standards and customer engagement.
- Increased monthly sales revenue by 18 percent through targeted promotions and team motivation initiatives.
- Improved customer retention rate by 25 percent via loyalty programs and personalized engagement strategies.
- Reduced inventory discrepancies by 12 percent through stock control measures and boosted employee engagement scores by 30 percent through recognition programs.
- Facilitated interactive participant discussions on workplace culture and professional communication standards.
- Administered course assessments and distributed educational materials.
- Conducted immersive masterclass sessions detailing raw material sourcing, composition structures, and historical archives.
- Trained retail personnel on olfactive profiles and storytelling techniques to increase client engagement during private consultations.
- Delivers prepared lectures covering banking operations, monetary theory, and financial markets.
- Graded assignments and examinations to evaluate student comprehension of monetary policy and commercial banking principles.
- Participated in workshops and training sessions designed for workplace readiness.
- Analyzed core tourism industry structures to understand market operations.
- Evaluated established customer service standards alongside destination management practices.
- Designed beginner conversational English modules focused on everyday vocabulary and basic sentence structures for daily communication.
- Facilitated interactive speaking practice sessions to help learners improve pronunciation and overcome initial hesitation.
- Completed coursework covering project lifecycles, scope definition, and scheduling basics.
- Applied fundamental project management tools to case studies and practice scenarios.
- Authored instructional materials covering customer satisfaction methodologies and communication standards for enrolled participants.
- Evaluated student assignments and provided feedback to reinforce service excellence principles.
- Reviewed operational costs and revenue streams to identify structural adjustment requirements.
- Facilitated workshops and communication sessions for participants to gather feedback and incorporate youth perspectives into program development.
- Coordinated schedules and logistics for meetings and community events involving youth representatives and foundation staff.
- Advised founders on product positioning strategies and pitch deck creation methodologies.
- Designed core foundational documents outlining future work practices for internal teams.
Education
- Al-Hassa, Saudi Arabia
Certifications
Languages
Arabic · Native
English · Professional